Hello! Thank you for booking to come eat and drink with us... below are our Terms & Conditions for booking.
The River Terrace is an independent café / restaurant relying upon bookings being honoured by our guests or sufficient notice being given of any required changes to reservations. For tables of 1-3 guests we request 24 hours’ notice of cancellation or amendment. For tables with 4 or more diners we require 48 hours’ notice of cancellation or amendment. - For all reservations, we require your debit/credit card details. These will be held in a secure PCI-DSS compliant vault.
A charge of £10 per person will be made if these cancellation or amendment terms are not met or a charge of £25 per person will be made if you fail to show up to your reserved table or provide less than 12 hours' notice of cancellation. Unfortunately, our experience of parties failing to cancel or amend bookings, and the detrimental effect this has had on us, dictates that this precaution is now necessary.
We will do our best to cater for dietary requirements provided we have discussed these in advance. Please ensure you make us aware of any dietary requirements at the time of booking.
We use both our terrace, downstairs and upstairs restaurant for reservations depending on the tables we have that day and the weather. Please expect to be seated in either area. Let us know at time of booking if you would prefer to be seated downstairs due to accessibility issues, and please note our toilets are on the first floor. If you have given us your preference to sit on our terrace, we will always do our best to honour your request. However, we will make the call on the day depending on the weather situation, previous bookings and may seat you inside without any prior warning.
If you cannot find your preferred time, it is because that time slot is already full. If your party size is larger than 8 people, please email us at email@example.com and we'll facilitate your booking there.
During evening service (17:00hrs onwards) we do not allow the entry of 17 year olds or younger, unless they have been provided with prior approval of the restaurant management. Please request this on the notes during booking, or email separately.
We do not take bookings for drinks and cakes, but welcome walk ins and leave plenty of tables available for this purpose on a first-come-first-served basis.
Many thanks in advance.